News

Glen Fossella to speak on assisted self-service

February 8, 2006

CHARLOTTE, N.C. - At the upcoming Self-Service & Kiosk Show in Orlando, Glen Fossella, vice president of marketing for Source Technologies, will address the differences between stand-alone and assisted self-service and propose a methodology for assessing which approach--or combination of both--will best meet both customer need and a retailer's strategic imperatives. Session highlights include:

• "Assisted" technology: Making the connection between customer, kiosk, and agent
• How dynamic workflow lets customers guide their own experience
• Understanding the added complexities and costs of the "assisted" model
• Understanding the benefits: staffing models, adoption, up-sell, and cross-sell
• Mapping out your approach: customer, context, and activity

The Self-Service & Kiosk Show will take place Feb. 13-14 in Orlando. For more information or to attend, visit www.selfservicekiosk.com.