News

Frontier Airlines accentuates kiosks, other New Age technology

April 26, 2004

DENVER--Frontier Airlines signed a multi-year agreement with Sabre Airline Solutions to improve reservations and check-in capabilities, according to a company press release.

One aspect of Sabre's multifaceted service is the SabreSonic Check-In that focuses on e-ticketing and other paperless solutions. Passengers can print boarding passes at home, choose to check-in at Frontier's airport kiosks, at curbside, or at the ticket counter. In addition, an agent using a hand-held check-in system will be available if lines get long.

"Simply put, we chose SabreSonic because we believe it is the best suite of tools available for creating a streamlined and efficient customer experience including an improved web-based booking engine," said Sean Menke, Frontier's senior vice president of marketing in the release.

"This solution is the only one available today that offers an open systems platform which makes it simple for us to train our employees on and to use in our everyday operations," Menke added.

SabreSonic's system gives Frontier access to real-time passenger data including the customer's history with Frontier and any EarlyReturns frequent flyer activity, current travel plans and any changes made to an existing reservation.