Payments

Fort Wayne utility installs bill payment kiosks

Image provided by DivDat.

March 6, 2023

Residents and businesses in Fort Wayne, Indiana will be able to pay utility bills at a self-serve kiosk at Fort Wayne's City Utilities' Citizens Square customer service center, according to a press release.

DivDat's bill payment kiosks are multilingual and accept cash, personal and business checks, as well as credit or debit cards.

"City Utilities continually looks for ways to improve customer support and to provide more convenient payment options for our customers," Abigail Welch, chief customer officer at City Utilities, said in the release. "The DivDat bill payment kiosks are an official payment channel that allow customers to pay with cash, check or card, in-person, on a self-service, walk-up basis when it's convenient for them. We will continue to bring more flexible self-service payment options in the future, with the possibility of including more bill payment kiosks in additional convenient locations, citywide."

DivDat's free-standing bill payment kiosk is located indoors at the building and is available during normal customer service hours. Another kiosk has been mounted through the wall and can accommodate walk-up bill payments from outside of the building and is available 24/7.

Cash and check payments are free when paid on the kiosk. Credit and debit card transactions cost $2.99 to process.

City Utilities treasury staff will benefit from streamlined reconciliations and less manual data entry.