News

Fleet pumps up functionality at New York ATMs

August 28, 2002

NEW YORK -- FleetBoston Financial is rolling out 100 ATMs with advanced functionality similar to kiosks for the New York Metro market.

Among the new functionalities are an option for customers to preset their regular cash withdrawal amounts and language preferences. The advanced ATMs offer a choice of seven languages: English, Spanish, Chinese, Korean, Russian, French, and Portuguese.

Fleet customers will also have access to a greater variety of accounts, including Quick & Reilly investment accounts, home equity lines of credit, and cash reserve accounts. A new safety feature will truncate account numbers on screens and receipts so that only the four last digits are shown. Purchase of 37-cent postage stamps will also be available on most Fleet advanced ATMs.

The ATMs also feature voice guidance technology that allows visually impaired customers to receive private audio instructions through headphones.

A new interface will feature a global navigation bar. The bar allows customers to check balances or return to the main menu anytime during their session.

Later this year, Fleet plans to augment other kiosk-oriented functions at the machines, including bill-payment services. By using a payee list set up through Fleet HomeLink, Fleet's on-line banking service, customers can use the machine to make payments.