News

Finish Line overhauls customer experience with new tech

May 14, 2013

Contingent Network Services announced recently its completion of a strategic IT project to deploy new in-store technology to Finish Line stores. The retailer of athletic shoes, apparel and accessories has reinvented its in-store shopping experience at all locations with a total store overhaul, according to the announcement.

Finish Line's refreshed technology solutions include the implementation of innovative mobile POS and interactive kiosk technologies. Contingent provided Finish Line with project and technology experts to manage the in-store deployment for 320 of the 664 sites completed within the overall project.

To execute the project, Finish Line leveraged Contingent's On-Demand StoreWorX service, which offers full project management, real-time project status visibility, a lifetime workmanship warranty and a predictable pricing and service level approach that is consistent across all sites.

According to the announcement, the benefits of the overhaul include a better empowered staff of associates, a more convenient mobile checkout process and an increasingly interactive customer experience for Finish Line customers.

"Finish Line is clearly committed to leading the omnichannel retail transformation," Contingent Senior Director Phil Fannin said. "The result of this commitment is an industry leading retail customer experience that we are proud to be associated with."

Read more about customer experience.