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Fairmont Hotels, IBM introduce new check-in kiosks

June 6, 2005

Canada NewsWire: According to a news release, a new kiosk program launched by Fairmont Hotels & Resorts boasts "a first within the hotel industry" - allowing customers to visually choose their rooms via a graphical map, which is customized to their feature preferences. The system, developed with IBM, also includes a "Wireless Guest Ambassador," a hotel staffer who wanders the self-service area with a wireless tablet PC in hand, helping guests use the new kiosks.

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