Retail
Estonia considers self-service pharmacies
December 2, 2025
Estonia's Ministry of Social Affairs is considering creating self-service pharmacies to serve communities without access to pharmacies. With these locations, customers would select their medicine from a kiosk, provide identification and then speak to a pharmacist virtually, according to a report by News.Err.Ee
The pharmacist would confirm the prescription, give instructions and approve the purchase so the kiosk can dispense the medication. With this model, the kiosks could also offer over-the-counter drugs and could operate 24/7.
Some pharmacists have raised concerns over the price of these kiosks and practicality.
"First, we need to ask what problem it is we're solving," Karin Alama-Aas, head pharmacist for Tallinn Emergency Medical Service, told the news outlet. "If we put them in cities where pharmacy services are already widely available, I see no reason we should spend money on this."
She added that some areas don't have pharmacies due to lack of demand, which would make installing a kiosk impractical.
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