Esprida, ACF partner for remote customer-flow management

According to a news release, the combination of these two solutions, one managing people and the other equipment, ensures machines perform at peak and traffic flow is controlled to direct visitors to the most appropriate channel to complete their tasks.

ACF provides customer flow management systems to key customers worldwide, including Telefonica and the U.S. Department of Homeland Security. Its technology maximizes customer throughput, tracks wait and productivity times and improves the customer experience.

Esprida remote management software centralizes, automates and simplifies the management of networked devices for improved device performance and availability at reduced cost. The ability to manage any kind of deployment at proven scale makes it possible for businesses and agencies to easily maximize the devices in their network.

"I.T. departments are increasingly concerned about how to maintain growing numbers of devices such as kiosks, printers and digital signage. Our partnership with Esprida provides a powerful solution that addresses those concerns with 100 percent automation using hardware agnostic and centralized technologies," said Mike Pelz, ACF director of business development. "Together we bring full automation without any of the challenges associated with deploying and managing devices at scale."

Bevan Hayes, Esprida's director of client services, agreed.

"We are pleased to be in a partnership with ACF that makes it possible for customers to implement branch optimization strategies that improve customer service and reduce total cost of operation," Hayes said. "We're confident our joint offering is unique and will bring great value to our customers."