Customer Experience

Enseo introduces virtual front desk kiosk

Image courtesy of Enseo.

June 1, 2021

Enseo, a technology solutions provider in the hospitality, senior living, education and healthcare industries, has introduced a live, virtual front desk agent tool, VERA, which stands for video enabled remote agent, which enables a property to service its customers through a contact-free, personal, front desk experience.

The service reimagines the in-person customer experience for a post-COVID world, making it possible for operators to maintain exceptional service by allowing users to be easily and safely assisted in interpersonal processes such as check-in.

"VERA is a very natural experience, while keeping both the user and the agent safe," Vanessa Ogle, CEO and founder of Enseo Holdings, said in a press release. "For properties that may be struggling to bring back staff, Enseo's contactless tech helps alleviate strained or limited staff by answering specific questions, supporting with check-in and check-out, assisting with room keys and more, and can even provide support for uncovered shifts."

Unlike conventional kiosk technology that forces users into a pre-defined workflow with limited, pre-determined options, VERA connects each guest to a live agent for a completely unique experience, allowing properties to both maximize labor efficiency while the personality of staff shows through to users.