Customer Experience

Embed self-service kiosk helps Australia arcade survive COVID-19 challenges

Logo provided.

October 2, 2020

Ticket Time, a Queensland, Australia amusement arcade, opened just in time for the school holidays in Australia, and immediately encountered inter-state travel restrictions and border closures because of COVID-19.

Embed's self-service kiosk, which gives customers the convenience of reloading their game cards and checking balances without having to wait in line, proved critical to the arcade's success, according to a press release.

With limited staff, plus the challenge of implementing government-mandated regulations, like capacity management, guest arrival check-in tracking and social distancing requirements, owner Luke Phillips knew he needed a system that can act as a "staff member" without compromising the customer experience.

Ticket Time deployed Embed's self-service kiosk, giving customers the convenience of reloading their game cards and checking balances without having to wait in line.

"With smaller staffing needs during this time, this machine has been so valuable for us because it takes the pressure off our staff in busier times. It's the best investment machine I have purchased," Phillips said in the press release.

Within six weeks of opening, Ticket Time generated $17,000 in revenue while saving $7,000 by utilizing the Embed Kiosk and cashless system.

For an update on how the coronavirus pandemic is affecting kiosks, click here.