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Dubai electric company launches kiosks and 'smart services'

Dubai Electricity and Water Authority deployed kiosks in its customer service centers to educate customers about Dewa's "smart services."

September 15, 2014

Dubai Electricity and Water Authority deployed kiosks in its customer service centers to educate customers about DEWA's "smart services," according to DEWA's website.

The services are part of a larger project called Smart Dubai, initiated by Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai Sheikh Mohammed bin Rashid Al Macktoum, to simplify government services and access for customers.

The Ashal (meaning "easier" in Arabic) kiosks inform visitors about DEWA's smartphone app, how to create an account and pay bills and more.

"DEWA has created a comprehensive plan to support [the] Ashal initiative by choosing smart kiosks' locations and hours of operation that are convenient for most customers. DEWA has provided qualified staff to help customers, answer their questions and enquiries, and receive their suggestions related to Dewa's smart services. Such initiatives promote DEWA's smart services and raise customers' awareness about the importance of adopting new technologies to conduct their daily transactions to save them time, effort and protect the environment," said Moza Al Akraf, acting CIO of DEWA, in the article.

Ashal kiosks are located in Zabeel at DEWA's headquarters and at customer services centers in Al Hudaiba, Al Quoz, Al Wasl, Burj Nahar and Umm Ramool.