Hardware

Diebold Nixdorf teams with Flybits to optimize field operations

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June 29, 2021

Flybits, a digital financial services provider, has launched Service Connect, a data-driven and contextual mobile app for Diebold Nixdorf, a provider end-to-end services, software and hardware for the banking and retail industries, according to a press release. The app is designed to provide technicians in the field a more streamlined experience when obtaining and utilizing insights from the DN AllConnect Data Engine.

Diebold Nixdorf's AllConnect Data Engine continuously aggregates and analyzes machine data received from devices using cloud computing and machine learning. When an incident is reported, it remotely identifies the cause and the type of repair needed. With Service Connect, field technicians can enhance their knowledge base to resolve incidents faster.

"Diebold Nixdorf has partnered with Flybits to improve how its field technicians work day-to-day as well as create a new blueprint to improve the overall lifecycle of its app," Brian Jamieson, chief operating officer at Flybits, said in the release.