News

Delta rolls out the '""million served'"" sign for kiosks

May 16, 2002

ATLANTA -- Delta Air Lines' (NYSE:DAL) self-service check-in kiosks program reached the seven-figure mark on May 15, as the airline recorded its one-millionth customer on the service, which was unveiled in early 2001.

Delta is in the process of adding 300 kiosks to its domestic system, which will expand the program to about 400 by the end of 2002. The service, which allows customers to select seats, request upgrades, and check baggage, will be available in about 80 U.S. cities by the end of the year.

Airline officials said traffic on the kiosks increased substantially after January because of the ongoing expansion and enhancements to the kiosks that made them faster.

"We are thrilled that our customers have quickly discovered that self-service kiosks are convenient, save time, and provide an innovative check-in alternative when they travel," John Selvaggio, Delta senior vice president, said in a news release.

Delta's service is available to any customer on Delta's U.S. route system holding an e-ticket.