News

Delta launches interline ticketing with Alaska Airlines

September 9, 2003

ATLANTA -- Delta Air Lines announced the launch of interline electronic ticketing (ET) with Alaska Airlines, extending the convenience of electronic ticketing to customers who travel on Delta and Alaska in the same itinerary.

According to a news release, more than 90 percent of Delta customers worldwide take advantage of ET. Since its inception, the use of electronic ticketing has grown at a rapid pace primarily because of the customer benefits that result from it.

"With interline electronic ticketing, customers have the control and flexibility of changing itineraries between Delta, Alaska, American, Continental, Northwest and United without exchanging their electronic ticket for a paper ticket," said Lee Macenczak, senior vice president of Delta sales and distribution, in the release.

Electronic ticketing is the key enabler for other customer services at Delta such as online check-in at delta.com where SkyMiles members save time by checking in and printing boarding passes at home or the office from their personal computer up to 24 hours in advance. It also provides customers the means to use self-service check-in at more than 741 kiosks in 81 Delta cities in the United States.

Whether customers choose to check-in at delta.com or a kiosk, they may bypass ticket counter lines and proceed directly to security with their photo identification and printed boarding pass in hand.

Interline electronic tickets can be issued by Delta, Alaska, American, Continental, Northwest or United through their individual reservation centers, airports and ticket office locations.