News

Delta discontinues kiosk check-in service

March 17, 2002

ATLANTA - Delta Air Lines has suspended the use of its self-service kiosk program for members of its frequent flyer program in the wake of terrorist attacks in New York and Washington, D.C., on Sept. 11.

Delta's fleet began a gradual return to the air on Sept. 13 and the airline expects to operate about 1,000 flights on Sept. 17. But because of new Federal Aviation Administration restrictions, the airline has advised passengers that curbside, virtual, kiosk, and off-airport check ins will not be permitted. Passengers are also advised to arrive at airports at least two hours before departure and travel with a minimum of baggage.

Delta joins Air Canada among major North American carriers to suspend their kiosk programs because of security concerns. Continental Airlines, Northwest Airlines and Alaska Airlines are among the airlines that continue operating their kiosk systems.

The kiosks allow passengers to receive boarding passes and check in luggage. Delta's system, which was available for members of its SkyMiles frequent flyer program, allowed members to check in, print out electronic ticket receipts and access flight information. Delta's kiosk system is available in 21 airports throughout the United States, including New York City, Washington, D.C., and Chicago.

All airlines have advised passengers with electronic tickets that they must have receipts when they arrive at the airport or else they will have to go through normal check-in procedures.