News

Delta Air triples customer usage of check-in kiosks

December 8, 2003

ATLANTA -- More than 20 million Delta Air Lines customers have chosen self-service kiosks to check-in for their flights this year, almost tripling customer usage over 2002, when 7.4 million check-ins were recorded.

According to a news release, more than 2 million customers a month are now using kiosks to check-in, check baggage and change flights. Delta has 850 kiosks throughout its domestic system.

Delta has increased availability of self-service technology in its top 81 airports to speed customers through check-in. This year, Delta has added more than 400 additional kiosks and enhanced functionality so customers can do more.

Delta's kiosk focus is part of its $30 million investment in airport transformations this year. Delta's airport model is now available to customers in 72 airports including Atlanta, Boston, Chicago, Cincinnati, Dallas/Ft. Worth, Los Angeles, Orlando, Salt Lake City, Tampa, Houston's Hobby airport, and New York's LaGuardia airport.