News
Delta Air Lines retools check-in kiosks
November 19, 2008
ATLANTA - Delta Air Lines has simplified the ticket purchase process at delta.com and introduced an improved kiosk experience at airports throughout the country, as well as curbside check-in for customers traveling internationally, according to a news release.
"Delta is committed to providing faster, more convenient self-service options for our customers," said Josh Weiss, managing director of delta.com. "Whether they are visiting delta.com or checking in at a kiosk or curbside, these enhancements save time for our customers whenever they travel with us."
Delta's improved kiosk technology, now available at more than 1,300 Delta kiosks in 195 U.S. cities, reduces the number of screens a passenger clicks through when checking in. The new system also provides easier access to flight itineraries and real-time weather conditions at their destination. In addition, customers can elect to bypass baggage-check screens if they are not checking bags, trimming the transaction to as little as one click from start to finish.
Delta anticipates more than 26 million customers will check in using kiosks in 2008 and expects the new kiosk technology will reduce already quick transaction times by as much as a minute for many customers.
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