News

Delta Air Lines expands electronic ticketing

November 28, 2004

ATLANTA - Delta Air Lines' worldwide customers can enjoy more convenient electronic ticketing (ET) as Delta begins interline ET agreements with British Airways, America West, Aloha and Midwest Airlines. With more than 93 percent of Delta customers flying with ETs, these new interline agreements are another step toward reaching the goal of 100 percent ET by the end of 2005, according to a news release.

ETs allow customers to use Delta's quick, self-service technology such as online check-in at delta.com, Delta Direct, the remote phone bank available in lobby and gate areas and kiosks located in 84 Delta cities in the United States. This technology helps customers avoid lines at the airport and move directly to security with photo identification and printed boarding pass in hand. For international travel, a customer must present the ET itinerary or receipt in addition to a passport.

With this addition, Delta now offers interline ET convenience with many leading carriers, including Alaska Airlines, American Airlines, ATA, Hawaiian, United Airlines and US Airways. Delta also has interline ET agreements with SkyTeam partners AeroMexico, Air France, Continental Airlines, KLM and Northwest Airlines.

"Our customers tell us they love the control and hassle-free flexibility of changing itineraries between Delta and other carriers without the worry of dealing with paper tickets," said Pam Elledge, vice president of sales and distribution at Delta. "As we continue to transform into more of a customer-focused airline, our ET solutions help us improve the travel experience and add convenience for our customers."