Restaurants

Delphi Display creates video chat kiosk ordering for Chick-fil-A franchise, boosting drive-thru efficiency

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January 20, 2021

Delphi Display Systems Inc., a provider of consumer engagement and business optimization technology solutions for the foodservice industry, has developed a drive-thru video chat kiosk ordering system for Ken Walsh, a New Jersey based Chick-fil-A franchisee. The system allows restaurant employees to communicate with drive-thru customers using iPads from inside the store, according to a press release.

To meet high customer demand during the COVID-19 pandemic, this franchisee implemented a five-lane drive thru operation in their parking lot. Each lane is configured with a Delphi interactive video kiosk that allows the customer to communicate directly with the order taker via high-definition video and audio. This technology solution enables the franchisee to continue serving a high volume of customers in the drive-thru during the winter months where staffing the lanes outside with employees is impractical.

The technology was developed by leveraging Delphi's core outdoor display technology enhanced with a two-way audio/video system comprised of a noise cancelling microphone array, speaker system and HD camera. A video chat style software application was implemented to allow the use of existing iPads to communicate remotely with customers at any Drive-thru lane on demand.

"With how much COVID-19 has impacted face-to-face interaction and engagement, we were really looking for a solution that would allow our guests to still be able to see the faces of our team members during their transactions," Ken Walsh, franchise owner, said in the press release. "Delphi's solution was able to perfectly meet that request and it has allowed us to continue delivering an efficient experience without sacrificing personal interaction and service!"

For an update on how the coronavirus has affected the kiosk industry,click here.