Retail

Czech Republic financial services group teams with Diebold Nixdorf to achieve tellerless branches

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February 15, 2022

CSOB, a financial services group in the Czech Republic, has increased both ATM uptime and cash availability to nearly 100% and decreased costs since using DN AllConnect Managed Services to run its entire fleet of 1,025 self-service devices, according to a Diebold Nixdorf press release.

Diebold Nixdorf is responsible for all operations, including availability, compliance, security, cash and transaction management while continuously enhancing the end-user experience.

The partnership began in 2001 and has grown and evolved over the past 20 years. With more than 4.2 million clients, CSOB leads the digital transformation in the banking sector across Europe. CSOB's fleet is comprised entirely of Diebold Nixdorf devices, of which nearly 200 are already DN Series with cash recycling technology to optimize cash handling and reduce costs. As the remaining ATMs are life-cycled, they will be replaced with additional DN Series models with cash recycling.

"Using Diebold Nixdorf's managed services have allowed us to streamline our in-house operations and give back time to our employees, which they can use to focus on supporting our customers and driving revenue," said Radek Hajek, executive director of retail distribution at CSOB.

AllConnect Data Engine is connected with all CSOB ATMs, and technical data is continuously aggregated and analyzed using the latest developments in cloud computing and machine learning, enabling Diebold Nixdorf to generate personalized, actionable insights for each device.

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DIEBOLD NIXDORF

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions and retailers to improve efficiencies, protect assets and better serve consumers.

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