News

Copenhagen Airport speeds security checks with e-gates

March 7, 2013

Self-service boarding gates are now processing passengers at Copenhagen Airport. According to Future Travel Experience, the e-gate implementation is meant to replace manual boarding pass checks to save time and create a better experience for travelers.

The e-gates are positioned in front of the security screening area and are capable of reading both hard-copy boarding passes and digital copies on smartphones, the article reported. Johnnie Müller, head of security at Copenhagen Airport, said that the six e-gates will replace the four manned desks typically used for boarding pass checks, increasing capacity and efficiency in the security process.

"Our passenger interviews show that self-service travelers are satisfied travelers," Müller said. "Today, 75 percent of passengers check-in online, at airport kiosks or by mobile phone. For this reason, we are convinced that passengers will welcome the new e-gates, which will make it even easier for them to make their way through the airport."

Read more about self-service in transportation and travel.