News

Continental, United merge kiosks in 83 airports

May 17, 2011

It will be another year before United and Continental are really one airline, according to the Associated Press.

However, they're trying to make it easier for travelers to navigate them separately.

On Wednesday, kiosks at 83 airports began allowing travelers to check in for flights on either airline. And at Chicago O'Hare, signs with United's old logo came down, replaced by United's name with Continental's blue globe.

United Continental Holdings Inc. has owned both airlines since October. It's merging them into a single airline flying under the United name, which will be the biggest in the world.

United Airlines has implemented a number of self-service programs, which earned Jared Miller, the company's managing director of Self-Service & Emerging Technology, top honors from the Digital Screenmedia Association. The organization named him Industry Deployer of the Year at April's Customer Engagement Technology World conference in San Francisco.