News

Continental sets industry record for use of self-service check-in kiosks

January 30, 2003

HOUSTON -- Continental Airlines (NYSE: CAL) claims its customers checked in using eService Centers more than 12.7 million times in 2002. That's an industry record, according to a company news release.

The airline's eService Centers also have the highest utilization rate, with 62.4 percent of customers traveling in the continental United States using the electronic kiosks as of December 2002.

Continental, which in 1995 was the first U.S. airline to begin installing self-check-in kiosks in airports, also announced it would expand the breadth and capabilities of its eService Center network this year. The expansion will include the addition of electronic self-check-in for customers flying to international destinations and the sale of inflight currency coupons.

Continental offers more self-check-in kiosks than any airline in the world, with 683 units installed in 113 airports, or 91 percent of the airline's U.S. destinations, according to the release. Kiosks will be deployed at the remaining airport locations by mid-year.

Continental develops the software that powers the units, which are manufactured by Florida-based Kinetics, Inc.