News

Continental promises travelers speedier check-in service

June 11, 2002

HOUSTON -- Continental Airlines (NYSE: CAL) is promising its travelers speedier service in time for the July Fourth weekend with more self-service check-in kiosks.

Completion of its Airport of the Future project at Houston/George Bush International Airport will give the airline check-in kiosks at each of its U.S. hubs, according to a company news release.

The eService Centers already have replaced traditional ticket counters at Continental's facilities at Boston's Logan International, Chicago's O'Hare International and Raleigh-Durham International airports. Similar check-in facilities will be offered at Baltimore/Washington International Airport later this summer, according to the release. Customers still have the option of checking in through a ticket agent.

The eService Center self-check-in kiosks let eTicket customers check in, check luggage and print boarding passes and receipts using a touchscreen display. Passengers also can select seats, change flights and add their frequent flyer number, according to the release.

Continental reports 75 percent of its customers use eTickets, with more than 50 percent checking in through an eService Center. The airline began offering eTicket self check-in services in 1995; it operates 630 eService Centers. (See story: Kiosk traffic on rise for Continental)