Retail

Co-op expands partnership with Diebold Nixdorf to improve customer shopping via self-services, traditional POS

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October 1, 2020

Co-op Group, a consumer cooperative, has expanded its relationship with Diebold Nixdorf to include managed services and remote monitoring of self-service and point-of-sale systems throughout the U.K. The offering optimizes members' shopping journeys by speeding up consumer checkout and enhances the company's operational efficiency.

Owned by around 4.6 million members, Co-op has over 60,000 employees and more than 2,600 local stores in communities, towns, villages and cities across the U.K.

To ensure maximum availability for its checkout solutions, Co-op is utilizing DN AllConnect Services for Retail, which leverages IoT technology. Diebold Nixdorf's managed services offering has resulted in remote resolution of nearly 80% of Co-op's self-service maintenance tickets and has contributed to achieving 99% uptime of all self-service and POS systems.

"With millions of customer transactions per week, it's critical that our systems are operating when needed," David Robertson, Co-op retail IT director, said in the press release. "Our customers know they can count on their local Co-op for a quick and convenient shopping experience."

To ensure speedier customer transactions with shorter lanes, Co-op installed Diebold Nixdorf's EASY range of self-service solutions.