News

ClaraVista's video customer service system tops 1000 kiosks

October 10, 2013

ClairVista announced that its Live Expert video chat customer service system is nowoperating more than 1,000 video-agent kiosks for companies such as Hertz and Staples Canada to provide live on-demand services at retail or public locations with centralized personnel.

According to a news release, Live Expert is a is a multichannel video chat system that allows businesses to increase their points of presence with low capital expenditure, efficiently add products and services to existing locations, minimize onsite staffing, and increase service availability to customers.

"Digital commerce is very skewed toward self-service. But many products and services are better supported with live human assistance, and conventional tools for providing live services within digital commerce are rather primitive," ClairVista CEO Chris Sang said. "Live Expert allows businesses to assist customers face-to-face together with interactive content sharing, enabling superior customer engagement across all channels."

Read more about customer experience.