Customer Experience

Civicom introduces virtual front desk solution

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September 17, 2021

Civicom., a technology solutions provider, has introduced WelcomeWare, a virtual front desk solution to enable businesses to give visitors all the benefits of an in-person receptionist while ensuring a cost-efficient front desk that is always ready, according to a press release.

WelcomeWare can greet visitors, facilitate forms, capture IDs and print badges.

The platform allows one virtual receptionist to manage the front desk of multiple locations at the same time, reducing the need for further hiring and training. The solution can save companies more than 65% in front office costs while ensuring that they have a front desk that is always ready to greet customers and address their concerns, according to the press release.