Customer Experience
Canadian hospital launches emergency room wait time dashboard, self-arrival kiosk
December 9, 2025
Northumberland Hills Hospital in Cobourg, Ontario, Canada has launched an emergency department wait time dashboard and self-arrival kiosk. The dashboard shares information with the public on current patient volumes in the emergency department, according to a press release.
The dashboard is updated regularly and includes:
- The average time patients are currently waiting to see a provider in the Northumberland Hills Hospital emergency department.
- The number of patients waiting to see a provider.
- The total number of patients waiting for an inpatient bed.
- The total number of patients currently in the emergency department.
- The typical wait times to see a provider (by hour).
"The creation of the dashboard reflects NHH's commitment to our Strategic Plan and Experience Framework, both of which are dedicated to enhancing the patient experience," Susan Walsh, president and CEO of Northumberland Hills Hospital, said in the press release. "By providing regular updates on Emergency Department volumes and wait times, we are improving transparency, empowering our community with timely information, and helping patients better prepare for their visit. This initiative supports our strategic goal of Accountable Care, that utilizes the power of technology, information, and innovation to improve efficiency and accessible communication."
