Restaurants

Burger chain to demo voice interaction technology

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January 3, 2023

Yobe Inc., a provider of voice solutions, and PLNT Burger, a fast-casual burger chain with 13 locations on the East Coast, have partnered to demonstrate the capabilities of voice technology, according to a press release.

Yobe helps companies capture and use voice metadata, which includes certain biomarkers, to provide a customized experience for guests, including recognizing the individual by voice and pulling up their preferences, rewards accounts and more.

In guest service interactions such as ordering from a PLNT Burger kiosk, users will not have to speak in a slow or unnatural way in order to be understood. They can communicate just as if they were talking to a human.

"With Yobe, we can now use voice to create a more authentic connection and still get the efficiency benefits that our guests have come to expect from ordering tech," Benjamin Kaplan, PLNT Burger co-founder and CEO, said in the press release.

At CES 2023 in Las Vegas this week, PLNT Burger and Yobe will demonstrate the ability for conversational AI to place a personalized menu order on the noisy convention center floor.