Customer Experience

Avius launches touchless customer feedback technology

October 14, 2020

Customers who wish to provide feedback at a business no longer need to physically touch a survey screen. Avius, a tech company that provides real-time customer feedback solutions, has launched Gestures, a touchless AI-powered thumbs up/thumbs down survey experience, according to a press release. The technology has launched at Hartsfield-Jackson Atlanta International Airport, and at Legoland, Florida.

"We are incredibly excited to usher in a new era of feedback, using natural human gestures — recognized by advanced artificial intelligence built-in to our kiosks — to enable people to provide touch-free feedback fast," Ben Story, co-founder and chief executive officer at Avius, said in the press release.

Customers stand in front of a kiosk terminal, show a thumbs up for a good experience or a thumbs down to report a not so positive experience. An animation and sound will notify that the response has been successfully recorded. In addition to singular questions, Gestures can also be used for a series of yes/no questions. Avius has also taken measures to protect privacy, such as not storing any images or results on the device. The real-time software allows businesses to instantly review data.

"As the world's busiest airport, Hartsfield-Jackson implemented a cutting-edge restroom data collection technology to improve operations and the overall satisfaction of our passengers," Steve Mayers, airport director for customer experience for the city of Atlanta, said in the press release. "This will enable us to maintain a laser focus on our passengers' health and safety, which is currently our top priority."

In addition to Gestures, Avius also offers another contact-free option. The SmartCode feature can be used alongside Avius' anti-bacterial screens to give respondents the choice of how they leave feedback, all in a safe environment. Customers simply scan SmartCode using their phone camera to begin the survey on their own device.

For an update on how the coronavirus pandemic has affected kiosks, click here.

Image courtesy of Avius.