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Atlanta travelers embrace online booking, kiosk check-in
October 13, 2008
The Atlanta Journal-Constitution: Travelers at Atlanta's Hartsfield-Jackson International Airport are increasingly booking tickets online and using kiosks to check in, at a rate higher than some other large airports around the world. A survey of passengers at Hartsfield-Jackson, Mumbai International, Charles de Gaulle in Paris, Moscow Domodedovo, Sao Paulo Guarulhos and Johannesburg released by SITA, an air-transport IT company, found that in Atlanta, 18 percent of travelers check in online and 38 percent use kiosks for checking in. That's compared with 19 percent and 20 percent a year earlier. Across the six airports, an average of 36 percent of passengers checked in online or with kiosks, compared with the combined 56 percent in Atlanta. Mumbai had a 19 percent rate of online check in, the only airport in the survey with a higher rate than Atlanta. North America in general is "one of the early adopter markets" for self-service technologies, says SITA director of portfolio marketing Dominique El Bez.
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