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Ask the Experts: Kiosk user interfaces everyone can use

How can a kiosk user interface be designed so that consumers of all ages - from 16 to 60 - feel comfortable using it? Cam Stewart, director of Phosphor Essence Limited in Auckland, New Zealand, explains how.

March 1, 2009

A kiosk user interface provides the communications channel between the kiosk itself and the consumer using it. A confusing interface can discourage people from using the kiosk - especially elderly users who may feel uncomfortable with technology. Background colors, button sizes and text fonts can all play a role in making the user feel at ease, or causing them to seek out a live person instead.

At times, making a kiosk interface appeal to the tech-savvy teenager, while at the same time appearing non-threatening to the most senior of citizens, can be a struggle. How can a kiosk user interface be designed so that consumers of all ages - from 16 to 60 - feel comfortable using it? Cam Stewart, director of Phosphor Essence Limited in Auckland, New Zealand, provides some insight.