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Are self-service airports in our future?
September 13, 2007
Smarter Travel: As the automatic doors part, you step into your familiar old airport. Except it's not familiar at all. Gone are the ticket clerks, baggage handlers, and other airline personnel you've long depended on to get you and your luggage to your destination. You walk up to a kiosk and check in for your flight by waving your cell phone at a laser, then drop your suitcase into a chute, and proceed to security. You're ready to fly and it's only been three minutes, but you haven't interacted with a soul. The fictitious scenario above could become reality if the proposals for Amsterdam's Schiphol Airport come to fruition.
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