Customer Experience

Anthem Blue Cross deploys telehealth kiosks in California

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June 12, 2020

Anthem Blue Cross has deployed more than 200 digital kiosks in health centers across California to provide real-time video interpretation services and access to telehealth, according to a press release. The kiosks help clinicians overcome communication barriers and improve service to the growing number of non-English speaking residents in California.

Anthem has deployed kiosks inside 80 health centers in the past six months with plans to install hundreds more across California.

Anthem's kiosks include Wi-Fi enabled tablets that allow treating clinicians to engage certified interpreters without having to pre-schedule in-person interpreter appointments or wait with third-party call centers. More than 240 languages are accessible. The kiosks can also be used to provide comprehensive, whole person care by enabling access to medical specialists via telehealth and information about free community resources to address non-medical needs.