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Amtrak raises bar, makes ticketing kiosks ADA compliant

To increase the usability and aesthetics of its ticketing kiosk line, Amtrak worked with KIOSK Information Systems to upgrade its aging terminals.

May 15, 2007

After 10 years of successful ticketing, Amtrak embarked on its second generation of self-service ticketing. Amtrak's new line of ticketing kiosks, designed by KIOSK Information Systems, includes a security camera, barcode and credit-card readers, dual printers, encrypted PIN pad, and updates to meet the needs of visually impaired users.

Amtrak opted to meet current Americans with Disabilities Act guidelines — a move above and beyond what is required in the industry. The new kiosk line incorporates Braille and specially adapted headsets.

Clickhereto read an overview about this new kiosk line. For more information, visit KIOSK Information Systems' Web site.

Editor's Note: The views expressed in this case study reflect only those of the author(s).

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