News

American Airlines adds self-service at Orlando Int'l Airport

November 16, 2012

Airport passenger self-service, commonplace in Australia, New Zealand and Europe, is starting to creep into U.S. airports. According to cnbc.com, American Airlines rolled out self-baggage tagging at Orlando International Airport.

Paul Stumbo, American's managing director-customer contact planning, attributed the deployment "to overwhelming positive customer and employee feedback," the article reported. Under the self-service option passengers can use the kiosks to print checked bag tags during the check-in process then take their tagged bags to a designated agent to scan their boarding pass, verify IDs and take the bags for inspection and boarding.

According to American's Stumbo, "... while we can't speak to exact dates for when/if self-tagging will become an industry standard, we do feel it will become increasingly popular within the next few years. The kiosks that you see so many airlines using nowadays are evolving just as the ATM did years ago."

Read more about kiosks in transportation and travel.