Hardware

Amano McGann integrates Parker Technology’s video customer experience platform into parking access system

Image provided by Amano McGann Inc.

April 4, 2023

Amano McGann Inc., a provider of parking access and revenue control systems in North America, has integrated Parker Technology's video customer experience platform into its Amano One PARCS solution, according to a press release.

With the Parker Technology integration, intercom help calls can now be tracked and managed in Parker's software platform and directed to Parker's customer service representatives, as needed, whether 24/7 or on a hybrid, part-time schedule.

Through the integration with Amano One, Parker's call center team can validate tickets, vend gates, update access holder status, search for credentials and more.

Using real-time data available through Amano One, the Parker team can also check for potential alerts like low paper, providing parking patrons with improved customer service while freeing up management staff to do other tasks.

The Amano One call center is included in the Amano One parking management platform and includes a microphone, camera, speaker and display.

The Parker Technology integration does not require any additional hardware or on-site reprogramming of the software. Once activated, guests requesting assistance at an Amano One device can take advantage of two-way video and audio communication.