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Alamo's self-service model helps score Virgin deal
May 17, 2009
TEDDINGTON, ENGLAND — Alamo Rent A Car, the largest rental car provider to international travelers visiting North America, has announced an exclusive agreement with Virgin Holidays to become its preferred car rental supplier. The agreement will go into effect Jan. 1, 2010.
"We are proud to be part of such an innovative partnership, especially in today's tough economic climate," said Greg Stubblefield, president of Alamo Rent A Car. "Virgin Holidays and Alamo are both leaders in their respective industries and together can offer leisure travelers even more value, service and convenience than ever before."
Alamo's online check-in option, friendly self-service kiosks and leading-edge environmental stewardship were all factors in Virgin Holidays' selection criteria.
"We pride ourselves on exceeding expectations, so Alamo feels like a perfect match for us and enables us to offer our customers a unique, state-of-the-art fly/drive product into North America. We are delighted to appoint Alamo as our exclusive vehicle rental provider," said Amanda Wills, managing director for Virgin Holidays.
Beginning Jan. 1, all Virgin Holidays customers will be able to bypass the car rental counter and go straight to Alamo's self-service kiosks to retrieve their rental agreements. The kiosk can also be used for any last minute changes or additions to the car rental booking, including vehicle upgrades, child seats and additional drivers. Virgin Holidays customers also will have access to the Alamo Choice product, whereby they can choose any vehicle at the facility within the category booked.
"I believe that Alamo and Virgin Holidays will jointly offer a terrific and memorable customer experience from beginning to end," Stubblefield said. "From Florida to California and from Texas to Canada, we will be working together to set a new standard in the travel industry."
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