Customer Experience

Alabama Power introduces CityBase contactless payment kiosks in Mobile, Montgomery

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December 1, 2020

CityBase, a provider of government and utility technology, is teaming with Alabama Power to enable customers in Montgomery and Mobile, Alabama, to pay electricity and water bills in person at a secure, self-service kiosk, according to a press release.

Alabama Power has worked in partnership with CityBase to deploy 80 kiosks in 36 locations statewide. In 2019, the utilities provider made payments available for Montgomery Water Works on the six kiosks in its local business office. In the year following deployment of the kiosks, they were responsible for more than 30% of Montgomery Water Works' total monthly in-person transactions.

Building on the success of that program, in October 2020 the utility provider added Mobile Area Water & Sewer System payment applications to 11 kiosks in four payment centers that span the greater Mobile metro area. One-stop payment kiosks from CityBase enable government agencies and utility providers to provide shared customers the ability to pay bills for multiple utilities in a single visit, creating efficiencies for customers on the go.

The latest service locations double the size of the MAWSS in-person payment region and offer customers convenient payment options in their neighborhoods. The self-service kiosks offer a secure option for customers who want a convenient way to pay multiple utility bills in-person.

"We currently accept 15,000 in-person payments per month, but the ongoing pandemic has made that process more difficult for our customers and our employees," Bud McCrory, assistant director of administration at MAWSS, said in the release. "These kiosks are making transactions easier, safer and more efficient, with added flexibility to make payments when and how it's most convenient."

For an update on how the coronavirus pandemic is affecting kiosks, click here.