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Airline services evolves into do-it-yourself

February 19, 2006

USA Today: As airlines have slashed the number of workers to cut costs, they've increasingly substituted automated services for jobs humans once did. Travelers are becoming used to the technology, and they're doing more of the work themselves, including shuffling luggage through bomb detection. Check-in kiosks, the most visible symbol of the industry's technology push at airports, have been around since the late 1990s, and customers' usage has grown tremendously.

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