Airline self-service increases traveler satisfaction

Eye for Travel: People and processes, not peanuts and pillows, make a difference when it comes to satisfying airline passengers, according to the JD Power and Associates 2006 North America Airline Satisfaction Study. Among the study's findings: Passengers who check in for flights online or at electronic check-in kiosks have higher satisfaction levels and save more time during the check-in process than those who use the ticket counter or curbside check-in.

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