Customer Experience

Air India intros self-check-in kiosk, baggage drop at Delhi airport

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September 27, 2023

Air India has introduced a self-check-in kiosk and self-baggage drop at Terminal 3 of the Delhi airport for domestic and international flights, becoming the first Indian carrier to do so, according to a press release.

The service is available for all Australia-bound flights as well as all for all flights within India.

The kiosks allow travelers to customize their trips by selecting available preferred seats and updating frequent flyer number.

"This facility eliminates the queue waiting time for check-in over the counters and helps travelers to nearly breeze through the airport," Rajesh Dogra, chief customer experience and ground handling officer at Air India, said in the release. "We not only plan to extend this for flights to more countries around the world, but also intend to introduce it at other airports in India as well as at major airports in other parts of the world."