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Air France passengers first to use airport check-in kiosks, SITA survey says
December 11, 2008
PARIS — SITA, provider of IT solutions for the air-travel industry, has released a new global survey of consumer trends that indicates Paris Charles de Gaulle airport leads the pack in getting travelers to adopt self-service check-in. Of all the passengers who fly in and out of the airport, those flying Air France are most likely to use the technology, a release from SITA says. At the same time, only 29.9 percent of travelers used the service on the day of the survey, desipte the fact that 69 percent of Paris Charles de Gaulle travelers expressed a preference for self-service check in. The low usage rate is explained by the fact that 82.3 percent of the non-Air France passengers declared that self-service check-in was not available to them on the day of the survey and only 7.3 of these non-Air France passengers used it. On the other hand, 58.2 percent of Air France passengers used self-service check-in. This was higher than the 56.2 percent usage rate which was recorded at the world's busiest airport, Hartsfield-Jackson in Atlanta. A closer look at the results for CDG shows that passengers had a three-to-one preference for using kiosks (22.7 percent) compared to the Web (7.2 percent) for check-in. Passenger willingness to use self-service kiosks for flight transfers at CDG was the highest across all six airports surveyed, at 65 percent, compared to a global average of 54 percent. The SITA/Air Transport World Passenger Self-Service Survey takes an in-depth look at the attitudes and habits of a representative sample of the 232 million passengers who use six of the world's busiest airports across five continents: Hartsfield-Jackson, Atlanta; Mumbai International; Charles de Gaulle, Paris; Moscow Domodedovo; Sao Paulo Guarulhos, Brazil; and OR Tambo International Airport, Johannesburg.
Check-in/Check-out kiosksAsia & Pacific RimMiddle East & AfricaAirport KiosksNorth AmericaEuropeCustomer ExperienceTransportation
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