News

Air Canada kiosks handle entire check-in process

September 20, 2011

IER has deployed Common Use Self Serve (CUSS) kiosks for Air Canada at Paris Charles de Gaulle airport (CDG). Equipped with passport scanners, the IER 918 kiosks automatically scan and validate the passenger's passport and issue a boarding pass.

The kiosks also allow passengers to tag their own bags; they're equipped with baggage tag printers and give travelers instructions on how to affix them to their baggage.

"Air Canada's and IER's teams worked extremely well together, as we were able to start processing passengers within ten weeks of receiving an order," said Herve Muller, IER's general manager for North America. "We are very pleased to count Air Canada as one of our kiosk customers, since they have long been a leader in the adoption of self-service technology."

In addition to all hardware and software, IER provided full installation services, and ongoing support through its 24/7 Support and Monitoring Center. IER's Remote Monitoring System allows the majority of incidents to be solved quickly without the intervention of a technician on site.

Read more about how kiosks can enhance the customer experience.