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Aiports plan to expand self-service, according to SITA survey
November 9, 2008
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ClaudeCXOtoday.com: Improving customer service and satisfaction emerges as the high priority investment driver for 80 percent of the world's airport operators in the 5th annual "Airport IT Trends" survey carried out by SITA, a specialist provider of airport IT and communications, in conjunction with Airline Business and the Airports Council International. Airports want to meet the demands of travelers by expanding self-service to include the introduction of passenger self-boarding (35 percent), off-airport passenger/baggage processing (32 percent) and common bag drop locations (33 percent). Click to continue
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