Hardware

Advanced Kiosks offers 24/7 self-service solution for offices

Image courtesy of Advanced Kiosks.

November 16, 2021

Advanced Kiosks, a provider of interactive self-service kiosks, has released its Office Extension 2.0, a self-service solution that serves as a 24/7 extension of any business office, according to a press release. The product is designed for industries including government, housing authorities, courthouses and human resources.

Office Extension 2.0 provides the convenience of 24-hour customer access while saving time and money by automating services, thereby addressing many of the challenges faced by business offices today: how to serve clients when they can't make it to the office during operating hours or are located a distance from the office.

When deployed in the lobby of a leasing office or apartment building, the kiosk allows tenants to pay rent, submit maintenance requests or sign a lease whenever it may be convenient.

In a courthouse, the solution allows visitors to pay fines, check in with probation officers or look up court dates even when the facility is closed.

Outside a company's human resources office, workers on the late shift can print pay stubs, sign up for benefits or submit vacation requests any time of the day or night.

When users fill out a form, scan a document or complete any other services, the kiosk instantly sends a PDF to a selected manager's inbox. If a tenant in a housing complex signs a new lease or a worker in a 24-hour manufacturing facility submits a request for a personal day, the manager will receive that PDF within seconds. It's the same if someone scans documents such as pay stubs or submits a copy of their driver's license.

In addition, managers will receive an automatic weekly report of kiosk usage and can make changes to the kiosk user interface, update services, forms and more from their computer.

Functions of the Office Extension 2.0 solution include:

• Scanning — Guides users through scanning and securely sending documents.
• Form filling — Provides a paperless, contactless method for filling out documents.
• Printing — Options include label, ticket, and receipt printing.
• Bill payment — A system for paying bills, rent, taxes and fines.
• VOIP services — Places phone calls through a directory or slideshow of quick-dial buttons.
• Information access — Provides information to the people who need it.