ICXA honors 5 Elevate Award winners at annual summit

by Daniel Brown — Editor, Networld Media Group

The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

GoTab intros pocket-size ordering, payment device

September 13, 2023

GoTab, a hospitality commerce platform, has introduced its Pocket Point-of-Sale, an all-in-one, pocket-sized ordering and payment device designed for servers…

Sept 22: Early bird registration ends for Self-Service Innovation Summit, awards nominations

September 13, 2023

Early bird registration for the Self-Service Innovation Summit ends next Friday, the same day nominations are due for the Automation & Self-Service Awards.

US fintech Olliv expands crypto kiosks to South Africa

September 12, 2023

Olliv by Coinflip, a Chicago-based fintech company that operates 4,500 cryptocurrency kiosks, has expanded into South Africa with nine kiosks across…

Nevada county offers self-serve library kiosk

September 12, 2023

Patrons of the Washoe County, Nevada, library will be able to access, return and browse materials at a kiosk at the Sun Valley Neighborhood Center, according…

US ATM count surges since 2020

September 12, 2023

Following a dip in 2020, the U.S. ATM population grew by about 21,000 terminals from 2021 to the end of 2022, according to the results of a project to estimate…

Germany to require 80% of service stations to offer EV charging

September 12, 2023

Germany will soon require 80% of its service stations to provide EV charging, according to Chancellor Olaf Scholz, speaking at Munich's IAA car show, according…

Ingenico to equip French rugby stadiums with payment kiosks

September 12, 2023

Ingenico, a payment solutions provider, has teamed with AVEM, a French provider of payment systems for banks, merchants and retailers, to equip French Rugby…

AI won't replace employees, it will make CX better

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Mumbai cinema launches with self-service kiosks, chef-cooked cuisine

September 12, 2023

Miraj Cinemas has launched its latest multiplex in Mumbai, bringing India's third-largest cinema chain (which is also 100% vegetarian) to 60 cinemas…

Engineering, design consultant intros EV strategy tool

September 12, 2023

Kimley-Horn, a nationwide engineering, planning and design consulting firm based in Raleigh, North Carolina, has introduced TREDLite EV, a cloud-based tool…

MagTek achieves PCI certification for DynaFlex II PED

September 11, 2023

MagTek, a provider of security technology and retail electronic payments, has achieved PCI PTS 6.x PED certification as a PIN Entry Device for its DynaFlex II…

How to overcome operational hurdles of kiosks in the grocery industry

by Bagrat Safaryan

Self-service kiosks are taking the grocery market by storm, but that’s only when stores prepare their teams and budget.

Tesla to install 20,000 EV wall connectors at 2,000 Hilton hotels

September 11, 2023

Tesla will install close to 20,000 EV wall connectors at 2,000 Hilton hotels in the U.S., Canada and Mexico, according to a press release.

McDonald’s to replace self-serve beverages

September 8, 2023

McDonald's will be transitioning away from self-serve beverage stations in dining rooms across the U.S. by 2032, according to an email from a company…

Kentucky launches sports betting

September 8, 2023

Kentucky Gov. Andy Beshear placed the first bet Thursday at Churchill Downs to launch in-person sports wagering in Kentucky, according to a press release.

Hitachi intros UPI ATM for cardless withdraw

September 8, 2023

Hitachi Payment Services, a subsidiary of Hitachi, recently unveiled its Money Spot UPI ATM, which allows customers to make cardless withdrawals using a United…

Age-Restricted, Controlled & Regulated Vending

Vending machine sells controlled merchandises which require the identification and verification of the buyer.

Cantaloupe lifts Q4, FY 2023 results, surpasses expectations

September 7, 2023

Cantaloupe Inc. lifted its sales and earnings for Q4 and FY 2023, posting positive earnings, according to a press release, and surpassing analysts' revenue…

Provisio launches AI-based product advisor

September 7, 2023

Provisio, a kiosk software provider based in Miama and Munster, Germany, has developed an AI-based product advisor that presents product suggestions and…