Elliot Maras / Elliot Maras is the editor of KioskMarketplace.com and VirtualCurrencyToday.com.

Kiosk translates in sign language to assist hard of hearing customers

Juke Slot develops a kiosk that offers sign language for hard of hearing customers, a significant market with special needs. One customer's experience alerted the company to the need.

How self-serve kiosks get the orders rolling at Burger Boss

Burger Boss, a fast casual chain in Southern California, has found self-serve kiosks a great tool for engaging customers in creating their orders and in improving speed, accuracy and overall satisfaction.

Customer perceptions about kiosks call for better messaging: We don’t have all the facts

A recent reader survey raised the issue of customer perception of kiosks. The industry needs better insight into customer perceptions as new capabilities provide new market opportunities.

IoT and kiosks: Why 1 kiosk veteran sees 2017 as a year for change

Kiosk industry veteran Steve Latham, who played a key role in the development of the kiosk DVD rental industry, offers his assessment of digital media on kiosks, the impact of IoT technology on kiosks and new use cases for kiosks.

As functionalities expand, what is a kiosk? Readers want a better understanding

A reader survey indicates the majority of kiosk industry members believe the general public and the audience they market to does not sufficiently understand the term for the products and services the industry provides. As technology creates more uses, industry players think this is an important issue.

What’s in store for 2017? Part 3: Innovation calls for more customer education

As technology improves, the kiosk industry has to educate two main user groups about the benefits kiosks provide – the locations that host kiosks and the consumers that interact with them. The need for customer education is especially important in 2017 on account of the perception among some that kiosks are killing jobs.

What’s in store for 2017? Part 2: Mobile payments’ impact on kiosks will vary

Smart phones are driving an ecommerce revolution. While mobile payment can adversely affect the need for kiosks in some situations, most industry observers see mobile payments as another payment option that kiosk operators need to consider to meet consumer buying habits.

Time for an honest discussion about kiosks and future jobs – and the kiosk industry must start it

It's not enough for the kiosk industry to recognize that claims that kiosks are killing jobs are simply false. The kiosk industry needs to protect its reputation to ensure a successful future. A coordinated, industrywide public relations effort is needed.

Top 5 stories for November: Reader interests cover diverse retail segments

Top read stories in November demonstrated the diverse interests of the KioskMarketplace reader audience. Topics covered a wide scope of retail segments, including supermarkets, ATMs and health care establishments.

Johnny Rockets tests self-order kiosks in moving to a QSR format

Self-order kiosks play an important role in moving to more of a quick-serve format for Johnny Rockets as the 30-year-old iconic brand seeks to refresh itself. The feedback to date has been promising.

Saladworks refreshes brand with innovative technology, featuring Life Bar kiosks

For those who are technology savvy who don't want to sit through a queue, speed is more important than human interaction.

International Bank of Azerbaijan introduces unique digital financial services concept

The International Bank of Azerbaijan has introduced En Lazimi Anda (At the Right Moment), a fully automated banking branch with capabilities that are unique not just in Azerbaijan, but in the entire Commonwealth of Independent States.

Demand on the rise for customer loyalty kiosks

As a marketing tool, kiosks can engage customers in various ways using email marketing or linking the kiosk to an interactive mobile experience. For the kiosk operator, the information that loyalty reward programs create can provide critical marketing and operational information.

Chargeback liability set to return for low-ticket cashless transactions: Are you prepared?

Card issuers agreed this past summer to postpone EMV liability for transactions under $25, but when the liability starts to take effect again next year, merchants that have not deployed EMV-compliant systems will once again face chargebacks.

How to use kiosks to improve the customer experience

With brands and retailers looking to tap the benefits kiosks offer in improving the customer buying experience, technology is providing more tools to make kiosk deployments more seamless. Resources are available to ensure success for customers willing to perform their due diligence.

In the wake of AVT Inc bankruptcy, the company’s pioneering retail technology finds new life

Since AVT Inc. filed for bankruptcy protection in May of 2015, the assets have been purchased and plans have been announced to enhance the the technology.

A year after the US deadline, EMV compliance lags: Part 2 — What's being done

While several payment gateways have done a good job of making it easier to integrate hardware with transaction processors, a handful of software vendors and kiosk manufacturers have also established a good track record for supporting EMV-compliant systems.

Top kiosk stories for October: food and convenience dominates reader interest

Kiosk industry members clearly recognize the need to stay on top of change while making sure they are well grounded in sound operating practices.

Should you have confidence in your voting machine?

Concern about vote tampering and voting machine hacking has piqued during the presidential election, largely on account of Donald Trump's claims that the election is rigged. Voting machine manufacturers and government officials say these concerns are highly exaggerated.

A year after the US deadline, EMV compliance lags: Part 1 — What's causing the delay?

EMV system compliance has taken longer than many expected due to the complexity of integrating certified hardware with software and processors. Part 1 in a two-part series explores why the transition has taken so long, especially in the unattended retail sector.

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