Elliot Maras Elliot Maras is the editor of KioskMarketplace.com and FoodTruckOperator.com.
The pioneer stage has ended for restaurant self-serve kiosks, and adoption has shifted into high gear. The time has come for all serious players in the limited-service space to take note if they haven’t already.
As collaborative work places have increased, interactive whiteboard technology is finding additional uses. More user education is needed for this technology to fulfill its potential, which could some day extend to kiosks.
The EV market is expanding rapidly, but whether or not the EV infrastructure expands fast enough to support customer demand will depend on the commitment of the partners in the EV infrastructure.
Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to overcome. Two veterans of the journey shared their experiences.
A small-scale test can identify possible issues during the planning stages of a kiosk or digital signage rollout. A panel of experts offers 10 steps for a pilot test.
The ICX Discovery Zone featured a range of technologies such as a motion-based touchscreen, a projection screen, a holographic touchscreen, voice interaction systems and music and audio messaging.
Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core capabilities the company hopes to attain and be willing to make organizational changes.
Though AR is still in its infancy at retail, a pair of presenters at Infocomm said that it offers a new way to excite consumers, and is more economical than creating physical experiences.
The self-pour beer systems allow restaurant to capitalize on the popularity of craft beers. This is especially helpful to pizza restaurants, for which beer sales are important.
The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year's exhibits as hardware and software manufacturers rush to meet the demand
New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.
Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows restaurants to capitalize on the popularity of craft beer.
Self-pour technology has emerged as a leading tool for restaurants, bars and tap rooms to allow beer lovers to explore a wide selection of offerings.
Pizza truck entrepreneur Bob Stephens reasoned that self-serve kiosks make sense for food trucks, but he had difficulty finding one. He managed to locate a developer who was able to provide a solution for an affordable price.
In planning their first fast food restaurant, the partners recognized that self-order kiosks would make the ordering process more efficient and allow the employees to spend more time interacting with guests to ensure an enjoyable dining experience.
The future state of self-service is turning the kiosk into a stand-alone store, and secure payment is one of the services that needs to be offered for it to be effective, says Ingenico's John Menzel, who recently shared his insights on EMV compliance in self-service.
The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and other technologies such as advanced data analytics, artificial intelligence, robotics, biometric identity verification and digital signage.
Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer experiences.
BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.
The 2018 Kiosk Marketplace Census Report confirms a positive outlook for the self-serve kiosk industry, giving statistical insight into the customer segments that self-serve kiosks serve and identifying the the various technologies that kiosks are using.