News & Media From Elliot Maras

5 considerations when planning a self-service kiosk deployment

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While the kiosk industry’s expansion offers more choices to potential technology users, the growth of product offerings now requires users to consider a wider…

read now

ARC teams with Brendamour to meet surging demand for intelligent locker solutions

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While customer demand for device management solutions continues to surge, Brendamour's partnership has allowed ARC to meet that demand head-on and effectively…

read now

Self-order kiosks keep Brooklyn 'video game restaurant' in the black

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-order kiosks have helped allow Action Burger to expand as video game restaurant. Customers pay with credit or cash at three self-serve kiosks.

read now

Jersey Mike’s Subs taps guest-facing tablet to boost transaction time, engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Jersey Mike's Subs developed a customer facing tablet that allows the guest to review their order, pay, sign up for loyalty rewards and view marketing messages.

read now

Tech upgrades drive Minnesota adventure park’s recovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Card payments have pushed revenue well beyond what the coin, ticket and token games delivered at Zero Gravity Adventure Park. New owner Ed Golebiowski also…

read now

How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service…

listen now

Xwell expands Clockwork robotic manicures to airports

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Xwell Inc., which offers self-operated massage chairs, nail care services, COVID testing kiosks and more, saw the airport as a natural offering for robotic…

read now

‘Situationalization’: The word of 2024

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology has delivered the ability to adapt automation to a greater variety of situations, a phenomenon panelists at the Self-Service Innovation Summit…

read now

What’s next for cashless payments in self service?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of self-service equipment providers covering a range of applications offered their takes on how they're meeting customer demands for expanding cashless…

read now

Can vending and micro market technology ever be foolproof?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

100% foolproof may not be possible, but convenience services operators continuously find new ways to improve their services and operations with technology.

read now

How to fight product shrink in micro markets

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While cutting-edge technology and data are key, good old-fashioned people skills and relationship-building (with customers and with your staff) are the…

read now

Post-COVID demand, challenges shape best-read KMC 2023 stories

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology continued to hold Kiosk Marketplace readers’ interest in 2023, as evidenced by the 10 best-read stories of the year, with technology players upping…

read now

Customer expectations for convenience services: Can you deliver?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Improved technology creates new opportunities to meet customer expectations for micro markets, vending and more. A panel explores how during the Self-Service…

read now

New frontiers for convenience dining: How airports lead the way

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at last week's Self-Service Innovation Summit got an inside view of Burger King’s digital partnership with HMSHost, its airport foodservice partner.

read now

Tech exhibits enthrall attendees at Self-Service Innovation Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Self-Service Innovation Summit stayed busy between education sessions by visiting the exhibit area where vendors presented advances in…

read now

Self-Service Innovation Summit honors 2023 Automation & Self-Service Award winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Self-Service Innovation Summit honors the most innovative solutions for kiosks, vending and facilities for adapting to the new normalcy of COVID-19 and its…

read now

Finalists named for 2023 Automation & Self-Service Awards

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners will be honored during an awards presentation at 5 p.m. EST on Dec. 5., when the Summit honors the most innovative solutions for kiosks, vending…

read now

Burger King’s self service play in airports: An inside look

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Steven MacArthur-Brooks of Burger King will interview HMSHost's Neil Thompson during a keynote presentation at the Self-Service Innovation Summit on Dec. 5 in…

read now

How Kodak Moments tackles the tech savvy customer: An inside view

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Self-Service Innovation Summit next month in Miami will get an inside view of how the global technology player maintains its service delivery…

read now

Digital innovation in travel: Is the next frontier airport dining?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Next month, Neil Thompson of HMSHost will share his insights about what future innovations are in store for airports during a keynote presentation at the…

read now