Self-service QSR kiosks enhance speed, customization, but lower friendliness scores

May 6, 2025

Self-service kiosks enhance speed and customization but result in lower perceived friendliness, according to a study, "Emerging Experiences 2025," conducted by…

McDonald's tests kiosk system for cash payments

September 12, 2024

McDonald's is piloting a system that allows customers to pay cash at digital ordering stations in a small number of U.S. stores, according to an Investopedia…

McDonald's Korea launches voice guidance kiosks, assists visually impaired

July 2, 2024

McDonald's Korea has recently installed kiosks with voice guidance at all of its stores nationwide to better serve visually impaired customers, according to an…

McDonald's Korea teaches seniors how to use self-service kiosks

June 25, 2024

McDonald's Korea has partnered with the National Institute for Lifelong Education to launch an in-person training program for seniors interested in using…

McDonald's Hong Kong kiosk, mobile app go down

March 15, 2024

McDonald's Hong Kong saw major outages with its self-ordering kiosks and mobile app on March 15. Customers had to pay at the counter instead due to the outage…

McDonald’s to replace self-serve beverages

September 8, 2023

McDonald's will be transitioning away from self-serve beverage stations in dining rooms across the U.S. by 2032, according to an email from a company…

China based Telpo teams with McDonald’s on order kiosk

March 28, 2023

Telpo, a Guangdong, China-based terminal solutions manufacturer, has teamed with McDonald's Corp. to provide a customized, 27-inch self-service ordering kiosk…

Self-service tech: The future of the restaurant industry

Beyond QSRs, today's customers are seeking self service and contactless payment at all types of restaurants.

McDonald’s tests restaurant delivering orders via conveyor

December 28, 2022

McDonald's has installed a test restaurant located outside Fort Worth, Texas that allows customers to receive orders in their cars from a food and beverage…

How O’Hare taps self-service to meet the post pandemic customer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chicago's aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID…

Strategies for securing the self service machine network

by Apu Pavithran — Founder and CEO, Hexnode | Mitsogo Inc.

While a generic kiosk or vending management solution might alleviate some concerns, it doesn’t necessarily guarantee security, calling for unified endpoint…

Queen’s photo on McDonald’s kiosk was altered

September 12, 2022

A photo showing a memorial to Queen Elizabeth II on a McDonald's ordering kiosk is not authentic, according to a Reuters report.

McDonald’s names Coates Group, Acrelec digital menu board providers

August 11, 2022

McDonald's has named Coates Group as its global digital menu board content management system provider and one of two approved digital menu board providers…

Slovenia McDonald’s deploys service robots

July 11, 2022

Commercial service robots producer Pudu Robotics has teamed with McDonald's in Slovenia to deploy robots to assist restaurant staff with serving food and…

Videogame on McDonald’s kiosk stirs gamer interest

July 4, 2022

At first glance, it looks like the videogame Doom can be played on a McDonald's self-order kiosk.

Acrelec teams with ParTech to integrate Brink POS, Punch loyalty software

April 28, 2022

Acrelec, a technology provider for restaurants and retail brands, has completed its integration with Brink POS software and the Punchh loyalty platform from…

Unattended retail explodes in response to consumer acceptance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A host of technologies and service concepts have come on the scene as of late. What entities will service the rising number of unattended retail sites?

How McDonald’s helps low vision customers with self-serve kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Self-Service Innovation Summit last month got an inside look at this project during a "Lunch And Learn" session, titled, "Making Self-Service…

How McDonald’s is leading the way helping low vision customers: Don’t miss SSIS!

November 10, 2021

McDonald's has played a pioneering role popularizing self-service kiosks and this past year the fast food giant is upping its game by introducing technology to…

Self-Service Innovation Awards finalists announced

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Self-Service Innovation Awards will be presented during a presentation on Wednesday, Dec. 15 at 4 p.m. at the Self-Service Innovation Summit.